A dad-of-three who took his family to Pontins has shared his disgust after finding what he suspects is cocaine on a sofa bed his daughter was supposed to be sleeping on.
Nic Gilgannon, from Skelmersdale, had a four-day booking with his three daughters, aged 12, eight and three and his fiancée, but he said the family were only able to last two nights after a cocktail of problems.
The gas engineer said urine on toilet seats, dirty rooms, plastic in his food and suspected drugs on the sofa bed made him pull the plug on the holiday, despite trying to "tough it out" as his kids were enjoying the holiday.
When the 37-year-old checked in and went to their chalet, he claims he was greeted with a dilapidated door and a dirty room.
Nic told the Liverpool ECHO: "We got to the room and it was absolutely disgusting. The apartment was filthy. I folded out the sofa bed to test everything out and found [suspected] cocaine on the sofa bed.
"I managed to get a cleaner to clean that up for us then went to to reception because they hadn't given us enough bedding that we had paid for.
"We requested the room to be cleaned as well and when we came back it looked like all they had done was splash the floor with some water.
"There was urine on the toilet seat as well so no one had even cleaned the room before we had checked in.
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"We went for the evening meal and the trays, plates and cutlery were dirty. We had to fish for clean cutlery.
"The carpet was grubby and needed a good clean. The food itself wasn't bad on the first night. When we got [to the canteen] half the tables were empty with just plates and cutlery on them from previous guests.
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"All the tables were wobbly and the one we sat at just span freely when you tried to cut your dinner. It was just horrible."
The last straw that saw Nic take his family back to Skelmersdale two days early was when they sat down for breakfast on the third day of being there.
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"I got a cooked breakfast and sat down at the table. I started eating it and there was a plastic bristle on the sausage so I picked that off and tried to carry on.
"I went onto the hash brown and noticed it had a hair on it as I was about to put it in my mouth. For me it was the final straw, up until then I had been toughing it out for the kids."
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Nic said he "couldn't stomach it anymore" and after being greeted by an unprofessional attitude from the manager, he said he went home.
"It was a let down. I feel disgusted and I can't believe they're allowing people to stay in conditions like that. The attitude of it is just like 'oh well,'" he said.
Britannia Hotels, which operates Pontin's resorts, has been approached for comment.
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