A family are worried they will have to scran their Christmas dinner on the floor of their home after their DFS sofa was "lost".
Samantha Catlow, 34, and her family had "no problems" when they bought their sofa, and so decided to purchase a new sofa and chair set for her disabled parents.
The 34-year-old placed an order with DFS on October 17 for a whopping £1,587, and has yet to see any signs of the sofa being delivered, despite being told it would be with her by December 5.
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It appears the sofa is now "lost in transit" after Catlow received an update saying the sofa was at the delivery depot on December 1.
With a delivery slot of December 5 in place, it came as a surprise to Catlow and her family that they were still yet to receive their order.
And while they were waiting for their order, the family paid a further £150 to have their old furniture removed a day before the delivery was supposed to show up.
But at 6pm on December 4, the family received a call and Samantha was told DFS had "lost" the sofa and chair set.
Samantha said: "It’s totally unacceptable. DFS keep telling me they’ll get someone to call me back, or they’re still trying to find them. They have a variety of health issues so I ordered something that would be more comfortable and easier to keep clean.
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"There’s just no way they can manage on their own, we just want the sofa delivered before Christmas otherwise they’ll be eating their dinner sitting on the floor."
The family have managed to borrow a chair off of their son for dad Terrence to sit on, as he cannot sit on the floor for health reasons, Metro reported.
Samantha added: "My mum has been in tears. She is very house proud. How they can lose something like that is beyond me. I’m flabbergasted."
A DFS spokesperson apologised and said: "Unfortunately there has been a system failure at our local distribution centre which has impacted our ability to deliver their order within the estimated timeframe given to the customer when they purchased the product.
"We have a team of professionals working hard to rectify the problem and we expect to be able to deliver the furniture within the next 24 hours."
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